Incendio builds and fixes marketing, customer engagement, loyalty and CRM programs.
We provide a big-agency approach to your marketing needs, without the big-agency cost structure.
We specialize in customer-facing initiatives, whether it’s programs, surveys, research or technology.
We have 20+ years of loyalty program experience, so we are true loyalty program experts, not just an agency adding it to our list of services.
We don’t advertise because we don’t have to. Our work speaks for itself, and our reputation is stellar.
Incendio’s expertise and proven track-record were invaluable in advancing our loyalty agenda in short order. The entire process from synthesizing the research findings, vetting program concepts, pressure-testing the financial modeling and, ultimately, presenting a business case for funding was expedited through the confidence inspired by Incendio.
Incendio brought a strong combination of strategic and operational to our loyalty program design work. Their strategic planning was driven by customer insights ensuring our program connected with our customers and met critical company goals. Their experienced team with years of on-ground operational experience helped to ensure design and rollout of program was successfully adopted. Their knowledge of the space and unique ability to tailor needs to specific organization needs made them the perfect partner for our program design work.
I applaud the Incendio team, as they work well across an organization, to include all levels of leadership and share on a consistent basis what findings they have and solutions they bring to the table. Our goals were simple but hard to deliver in such a large organization. Ultimately, we saved $5M in gross profit while improving top line by $20M, and that came directly from the Incendio loyalty project. Another Incendio project found 1M+ customers that were not getting captured at POS, and the impact to top line sales was $30M. I highly recommend Incendio and would use them again.